Clerk IV/Dean Humanities and Fine Arts-Arts Extenstion Service (AES) (Part-Time)
Full Posting:
https://umass.interviewexchange.com/jobofferdetails.jsp?JOBID=97680Category: Non-Exempt
Department: Dean Humanities and Fine Arts/AES
Locations: Amherst, MA
Posted: May 10, '18
Type: Part-time
Ref. No.: R152773
Job Description:
GRADE 13 PART-TIME/50%
1ST SHIFT MONDAY-FRIDAY (18.75 hrs/wk)
Coordinate program administrative and support services for the Arts Extension Service (AES) in the College of Humanities and Fine Arts. Support online and campus programs and courses. Relate to AES students, artists, state and local Arts Agency cutomers, grant sponsors, and others.
Duties and Responsibilities
Serve as the central contact person and perform all tasks associated with supporting office interactions and administrative work. Provide administrative support to the director with all matters pertaining to the Arts Extension Service programs, courses, and projects including the following:
Monitor and respond to AES email and phone inquiries.
Maintain Customer Relationship Management database (CRM). Input data, pull reports, create queries.
Participate in weekly staff meetings with director and program coordinators. Work collaboratively and assist with routine problem solving.
Submit Faculty Appointment forms, Grad Status, and Contracts to lecturers and instructors on a timely basis each semester.
Provide excellent customer service through phone and e-mail. Aid students with registration and basic Blackboard access problems.
Distribute, collect, and tabulate program evaluation materials on Survey Monkey. Prepare summary or statistical reports.
Generate reports via spreadsheets and surveys. Proofread and verify accuracy of information.
Submit deposits to HFA Business Office and file documentation accordingly. Using Commerce Manager, conduct book fulfillment; process and ship books nationally and internationally and via downloads.
Work collegially with staff in the College of Humanities and Fine Arts, Continuing and Professional Education, University Without Walls, Records and Registration, and others in the performance of duties.
Schedule, train, and supervise student employees; teach use of CRM, review work for accuracy, and with director, establish weekly student workload and assign duties.
Update website using Drupal; create content, edit and add images, update course information, and create and build new pages.
Update all AES social media; write and collect content and photos. Create and print campus-based marketing materials, publications, website, office stationary, etc. using Adobe programs. Assist University Relations with revision of off-campus brochures and other press and marketing materials; review, edit for grammar, spelling, and graphic issues.
Produce regular marketing e-mails; create content and submission of e-blasts. Write, create, and release schedule to market courses, trainings, and AES events.
Perform Blackboard and Moodle updates for all courses online and on campus (35-40 courses annually). Create online and on-campus course syllabi, update calendar, assignments, discussion, and feedback release dates. Assist faculty with resolving Blackboard and Moodle problems. Support course set-up and student enrollment in SPIRE/CAPS.
Track and document student progress for campus and online certificates. Verify student course completion, manage application forms, submit forms to the Registrar, print and mail certificates. Coordinate Student Response To Instruction (SRTI) forms.
Provide support for AES trainings/events, including revising and editing director's PowerPoint presentations and handouts, drafting press releases, ordering food, and attending to travel needs. Coordinate Audio/Visual needs.
Assist with research for publications and programs.
Open, close, and cover the office during normal operating hours and in the absence of the director.
Perform other duties as required.
